FAQ

Yes. We are covered by $10 million Public Liability insurance and all workers are also covered by Workers Compensation Insurance. We are happy to forward a copy of the Certificates of Currency on request.

Of course! Whether it is gutter cleaning for a Domestic, Commercial or Strata property, we are happy to issue a tax invoice.

You can pay the gutter cleaner when he comes to do the job either by Cash, Cheque or Bank Transfer. Commercial jobs are given an invoice.

Yes we will. In fact, we normally leave the property cleaner than when we arrived. We can also take away the leaves if necessary.

We can do minor repairs, which include replacing or repairing broken tiles, sealing gaps with silicone, and other similar jobs.

Yes we can. We can let you know if there are any broken tiles, bad joints or any other obvious causes for problems. We can also let you know what state your gutters are in and take photos to show you.

Not in most cases. Usually, we can access the roof with a ladder and there is no need for the householder/business owner to be there while we are working.

You should hire someone to clean your gutters for many reasons; first of all we are professionals who do this every day. We can effectively do it much faster than you would be able to. Second, gutters are our only business therefore during the cleaning we may spot problems you would not be aware of. Thirdly we are fully insured and have years of experience on ladders. For the average person it is not work the risk of falling to save the small fee we charge.

During off peak times of the year we can usually have a crew out to your home next day. However during peak times of the year when the leaves fall, we can usually have someone out to your home within a week depending on the area you reside.

There is no set time for a job to be done since there are so many different kinds of houses/buildings as well as what needs to be done. An average house usually takes 2 hours.

An invoice and convenient return addressed envelope will be left with you at the time of service. Payment can be made using cash, cheque, EFT or credit card. Cheques can be mailed to us using the return addressed envelope. If using a credit card, you can make a payment using our online payment feature. We ask that payment is remitted within 10 days of service.

No, you do not. We will call you the day before to remind you we are coming. We arrive, do a great job cleaning the gutters. All debris from the gutters will be cleaned up and bagged. An invoice and convenient return addressed envelope will be left at the time of service and we will call and notify you the work was completed. If there are any problems with the gutters that need further attention we will notify you to arrange an estimate at a mutually convenient time for you. All we ask is that you remit payment within 10 days of service.

If you provide your address along with a brief description we can check the building using several different satellite services we pay for. We can normally give you the price the same day you make the enquiry. The price is based on several factors, such as how high the roof is, how full the gutters seem, the kind of roof and angle it’s pitched at. Whatever it does cost though, will be cheaper than getting a roofer to fix serious damage due to lack of maintenance. To give you a rough idea: A small, single storey house could cost as little as $100. A large 2 storey house might be between $210 – $390.

When the gutters become clogged, the water does not drain through the down pipes where it should. Instead it overflows over the front of the gutter or overflows over the back of the gutter. When the water overflows over the front of the gutter it is easy to notice, usually it erodes the soil below the leaking area, begins making black marks on the side of your home/building from the dirty water inside the gutter continually leaking. If the water in the gutter starts overflowing over the back of the gutter, it can leak inside your home, potentially creating mould. In addition if there is fascia boards/rafters behind the gutter, these will begin to rot.

Gutters become clogged generally from leaves which fall twice a year if you have deciduous trees or all year round if you have gumtrees or similar. These will clog gutters as well as the down pipes and any underground drains on the system. In addition sometimes animals such as birds may build a nest inside or behind your gutters which can also cause it to clog.

The purpose of gutters is to carry rainwater from your roof areas down the side of your home/building and safely away from the foundation where it could leak inside your home/building and potentially cause flooding or foundation problems. Water into the eaves, which is not detected, can cause leaks inside your home from water shooting everywhere. The fascia boards or rafters can begin to rot from the water constantly dripping. In addition the sides of your home/building will weather much faster from the excess water beating on the side. The down pipes should drain the water from the foundation of your home/building, safely away from frequently used sidewalks/driveways

The gutters will not work properly if they are clogged. Some good signs the gutters are clogged is the water coming over the top, water in the basement, water constantly dripping of leaking from the gutters when it is not raining or hasn’t rained recently. Water leaking inside your home/building, generally where the ceilings meet the walls. These are just the most obvious signs of clogged gutters, sometimes the signs are not so easy to spot, which is why we recommend cleaning the gutters twice a year.

We recommend cleaning your gutters twice per year: late spring/early summer mid to late June. These will clog gutters as well as the down pipes and any underground drains on the system. These seed pods will soon germinate and you will have trees growing out of your gutters and late autumn/early winter, after most leaves are finished falling. This will help protect the gutters over the winter

Each building needs to be assessed individually. We always work safely and we are fully covered by insurance. Where possible, we use a harness, as per instruction by the ‘Work Safely at Heights’ qualification. All our workers are Operational Health and Safety (OH & S) certified and we have ISO 9001 & ISO 18001. Above all, we use common sense to remain completely safe at all times

We will arrive at your home ready to go with our own ladders, safety equipment, tools and high pressure vacuum unit. We will clean all the gutters and down pipes. Then the gutters and down pipes will be tested to check the proper flow of the gutters and leaders. Any leaks or repairs will be noted and you will be promptly contacted to further discuss the problem. Upon completion of the cleaning all debris will be removed unless otherwise requested otherwise is you want it for mulch.

We do not recommend gutter guard. The best way to ensure clean and working gutters is by regular cleaning. During the routine maintenance the technician will test and locate any problems that need attention. Upon discovery of any problems you will be promptly notified.

The best way to ensure clean and working gutters is by regular cleaning. This is similar to changing the oil in your car, you can always prolong the oil change, however it always needs to be done. During the routine maintenance the technician will test and locate any problems that need attention. Upon discovery of any problems you will be promptly notified.